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Plaza Premium Arrivals Lounge

LHRTerminal 2 (outside security)

Everything you need to make yourself comfortable after that long-haul red-eye flight is here. Spotless showers that’ll wake you right up, a delicious hot meal, lightning fast Wi-Fi? Check. These amazing features, along with complimentary alcohol, helpful staff, and a relaxing atmosphere make this landside oasis a must-visit before heading into London town.

Closed Now5:00am - 10:00pm

Opening Hours

Sunday5:00am - 10:00pmMonday5:00am - 10:00pmTuesday5:00am - 10:00pmWednesday5:00am - 10:00pmThursday5:00am - 10:00pmFriday5:00am - 10:00pmSaturday5:00am - 10:00pm

Top Complimentary Amenities

Newspapers & Magazines
Newspapers & Magazines
Beer & Wine
Beer & Wine
Premium Food
Premium Food
Flight Monitors
Flight Monitors
View more amenities

Important Information

  • Children under 2 years old are admitted free with an adult.

Cancellation Policy

  • Cancel up to 24 hours prior to your reservation time to get a full refund. Learn more
  • You may enter the lounge one hour before or after your reservation time. Your booking starts upon entry.


London Heathrow Airport
London Heathrow AirportLHRHillingdon, London, UK, United Kingdom
Located in Terminal 2 (outside security). The Queen's Terminal, Level 1, next to United Arrivals Lounge in the Arrivals Hall.
  • 75 minutes from Terminal 3
  • 75 minutes from Terminal 4
  • 90 minutes from Terminal 5
Travel times are estimates and are not guaranteed. Airports may require you to re-clear security and immigration control to reach the lounge. Clearing security might require a boarding pass departing from the terminal. For lounges inside security or immigration, you must first check your baggage and obtain your boarding pass.

Reviews (46)

SatisfactorySmall choice of food but good quality. I recommend the mushroom tortellini. Lounge is very small, not much place to sit. I visited late in the evening, can’t imagine how it’d be packed at busy hours.
AnonymousFebruary 2019
Worth a DetourSmall, arrivals lounge. Really friendly staff. Good coffee and small menu. Showers, clean and fresh. No issues with this one, when compared to United/AC next door. This is my new arrivals lounge at LHR.
AshleyDecember 2018
OutstandingSmall lounge. But there are quite a few shower spots. One of the best airport showers I've had. Good water pressure, and plenty of clean towels.
PeterNovember 2018
Worth a DetourVery handy with instant shower access around 2pm. Food menu is generally microwaved (you can hear the ping). Included showers for Amex Plat and Priority Pass; however, you need to pay with DragonPass.
MarkNovember 2018
Worth a DetourHad a good full English here and a hot shower. Seating area is small, but overall a great arrival lounge.
AnonymousSeptember 2018
Worth a DetourGood shower rooms and nice full English breakfast. Staff courteous.
TravelentuziastAugust 2018
Needs ImprovementWe arrived just as the lounge opened at 0500 and unfortunately the "chef" didn't arrive till 0510 and there was no hot food at all until after 0530 and that was just croissant but with no butter.
AnonymousApril 2018
SatisfactoryGood arrivals lounge. Nice showers, three course meals (no vegan option when I visited, however), free drinks and alcohol (except spirits/liquor). Small, but wasn't too crowded at 11 am Friday.
ThomasMarch 2018
Worth a DetourHopped in for 30 mins after a 10 hour flight before heading to catch next flight in T5 - very small, toilets not clean and out of toilet paper. Didn’t try food.
JoshuaDecember 2017
OutstandingGreat for refreshment after flight, tasteful 3 course meal, seating is comfortable but space is very limited.
AnonymousDecember 2017
OutstandingFirst time visit was very relaxing, well supplied food and beverages, nice selection. Bar limited but good. Food good. Nice space for relaxing.
AnonymousSeptember 2017
OutstandingGreat lounge after transatlantic flight... was able to take a shower and freshen up... greatly appreciated. Food is OK too, nothing crazy but honestly I wasn't expecting a 3 stars Michelin anyway!
ArnaudJuly 2017
OutstandingFriendly, attentive staff. Easy entry. Nice showers, good food, Wi-Fi. I think it's better than the United arrivals lounge nearby.
jérômeJuly 2017
OutstandingAmazing lounge for arrivals. No hassle getting in with PP Select, three course meal served to you at table, unlimited drinks. Friendly staff and not too busy on a Sunday evening.
AnonymousJune 2017
OutstandingStopped in for a shower after an overnight flight from the US. Lady at the check-in desk was very nice and got me in on my Priority Pass Select membership with no hassle. Facilities were very clean.
AnonymousJune 2017
OutstandingOne of the better 3rd-party lounges I've seen! Small. Very polite staff!
AlanMay 2017
Needs ImprovementVery very basic lounge. No finger food options, some hot food options available which is basically canned stuffed chucked in a microwave. Just a notch above nothing. Only go if you really need to.
VasuMay 2017
Worth a DetourVery pleasant stop after a long journey and before continuing. Not necessarily worth it if you had a small journey, but definitely if you had an overnight flight or a long journey when you leave.
AnonymousMay 2017
Worth a DetourSelection of tasty soup/starter, mains and dessert. Order at the bar. Landside in arrivals. Priority Pass accepted but you are asked for a flight number.
MarkMarch 2017
Needs ImprovementI've enjoyed this lounge several times before and love the showers and food, but the staff this time was horrifying. Every request was greeted with puzzled looks and begrudging acceptance. Hire better.
AnonymousFebruary 2017
OutstandingBest lounge I've ever seen! (Besides the old Concorde lounge.) Great food spread, tons of comfortable seating and outlets, and overall very nice!
ErikaJanuary 2017
SatisfactoryOne staff member holding personal video calls with the speaker on full volume, another using (& therefore blocking) the only male toilet cubicle as a break room for 15 minutes. Unwiped tables...
PaulDecember 2016
Worth a DetourAssuming you have the time to stop by, this is a great way to grab a bite before making the last leg of the journey.
nkhNovember 2016
Worth a DetourIt's clean, food is ok. Worth going to relax after a long trip. Small but nice.
HuguesOctober 2016
OutstandingNice newly renovated lounge. Great choice of food, including vegan.
AnonymousOctober 2016
Worth a DetourShower is amazing. Staff is extremely friendly and don't forget to order the complimentary foods on the menu. Definitely worth the detour even though it's small.
MichaelSeptember 2016
OutstandingThe showers here are the best. Very clean and refreshing. Highly recommend!
WillieAugust 2016
OutstandingI arrived at 8:45pm. I thought there were only snacks available, but noticed a menu and ordered a 3-course meal. Definitely worth the trek from terminal 5! It is shockingly small, though!
ChristianMay 2016
Worth a DetourSmall, and requires a wait for showers; even when not busy. That said, friendly and easy to find.
DZMay 2016
Worth a DetourNice place to chill after arrival.
TaoMay 2016
Worth a DetourI didn't realise it was quite so small! Not sure I would have tracked from T3 had I known.
JamesMarch 2016
OutstandingOne of the best lounges I have been to. Small, but only 3 people in there! Very nice 3 course meal, free booze, excellent service and 20 Mbps wifi. What more could you want??!
AnonymousMarch 2016
Worth a DetourOne of the better lounges.. cool and calm. Perfect for a pop in. Quite a decent variety of cuisines.
Roshan Mahapatra January 2016
OutstandingSpotlessly clean showers. 6am arrival and no queue at all. Have the British sausage for breakfast.
JamesJanuary 2015
Worth a DetourThe lounge is not very large but surprisingly pleasant with good food and drink and nice service. The lounge is also open late.
flyingphotographerDecember 2015
OutstandingReally excellent despite its small size. Very helpful staff, very good showers. Food and drinks included with my Priority Pass access.
IanNovember 2015
Worth a DetourNot very big and a little dark, but seems to have what you need in an arrivals lounge. Hot food to order and showers.
AlanOctober 2015
Worth a DetourSmallish and unusually open to the outside terminal but good selection of food and drink. Only Priority Pass lounge I'm aware of that does not require a boarding pass.
RobSeptember 2015
Worth a DetourI was here at 10 am on a Monday morning. Lots of seating with breakfast options. Carlsberg on draft and Chang in bottles along with other mixed drinks available. Great place to wait for hitch checkin!
ChrisAugust 2015
Worth a DetourThe service I had here really was wonderful! The food was good and the shower was great! Would recommend.
JonathonJuly 2015
OutstandingGreat small lounge. Modern showers and friendly service.
AnonymousMay 2015
OutstandingVery good staff who prepare the food which is amazingly halal and give more than expected in leaving with bottles of water; good shower experience and even provided a spa room for one to pray.
Saiful KassimMay 2015
Worth a DetourGreat service, hot food (I got veg. wrap) prepared fresh, very clean. However, all drinks and food (not snack) must be ordered at the counter. Wish they at least had a self-serve water pitcher.
AuApril 2015
Worth a DetourNo alcohol when I was here, but very calm decent lounge. Good showers.
JohnApril 2015
Worth a DetourSmall and quiet lounge, open to Priority Pass holders, including showers with good pressure. Limited hot breakfast. Unusually for an arrivals lounge, they serve alcohol.
ThomasFebruary 2015
OutstandingGreat spot to rest and relax during your layover. Plenty of food and beverages.
RogerJanuary 2015

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