Away from the bustle of the airport, the Air France/KLM Lounge offers a space to work in tranquility or simply relax before departure. Take advantage of the fast Wi-Fi and indulge in a delicious selection of pastries and snacks. Just want to take it easy? Kick back in one of the comfortable armchairs and soak in the stunning 180° airfield views below.
This lounge is only accessible for passengers departing on international flights from Terminal 5.
Restrooms are located outside the lounge approximately 50 feet from the entrance.
Children under 2 years old are admitted free with an adult.
Priority Pass and other lounge membership access may be restricted between 5:00 pm and 8:00 pm daily.
Cancellation Policy
Cancellations are permitted up to 24 hours before check-in for a full refund. Cancellations less than 24 hours before check-in are not eligible for reimbursement.
O'Hare International AirportORD•Chicago, Illinois, United States
Located in Terminal 5, Concourse M (inside security). After the Security Checkpoint, turn right. The lounge is located between Gates M7 and M8 on the left hand side.
Travel times are estimates and are not guaranteed. Airports may require you to re-clear security and immigration control to reach the lounge. Clearing security might require a boarding pass departing from the terminal. For lounges inside security or immigration, you must first check your baggage and obtain your boarding pass.
Reviews (52)
Needs ImprovementNeeds to be taken out of the PP lounge list. Was very early for a flight. Denied entry with half empty lounge bec of “anticipated” arrival of premium passengers arriving 4 hrs later. Rude, unfriendly.
Anonymous•December 2018
Needs ImprovementTried entering with Priority Pass at 10pm on Thanksgiving eve with an empty lounge. Denied entry - counter staff was expecting a “heavy crowd”.
lystyl •November 2018
Worth a DetourLounge for 160 travelers, quite busy at the time of visit. Full bar service –serve yourself – with snacks, non-alcoholic beverages, coffee, tea & infusions. Also spirits, wine and beer & 3 hot dishes.
Felipe •October 2018
Needs ImprovementDon't bother if you're seeking access with Priority Pass. Tried to get in at 1130pm and denied. Ridiculous.
Anonymous•October 2018
SatisfactoryI had heard that the staff were unfriendly. That is not how I was greeted today. They were very pleasant. Remember it’s a lounge that caters for numerous airlines all departing at the same time.
Anonymous•October 2018
Needs ImprovementChecked in and staff were very rude to me. Decided to get my own back and took a dump in the centre of the lounge. Bob. Minnesota.
Anonymous•October 2018
SatisfactoryLooked like a nice lounge and I can understand the need to turn away Priority Pass holders on a busy day. The rude staff is much harder to understand. Some “people skills” training may help.
Don•September 2018
Needs ImprovementDenied entry for Priority Pass claiming lounge was too full (guy was very rude), like others ended up at the Swissport Lounge across the way which is basic but at least had friendlier staff.
Dream•September 2018
Needs ImprovementWould not allow Priority Pass entry, said come back in 45 minutes and it was empty.
Brian•August 2018
Worth a DetourThe only thing missing is restrooms.
Laura•June 2018
Needs ImprovementCould not, check that...would not, get past the entrance. Jammed with people, might as well go sit in the terminal. Went across the hall to the Swissport (which was basic, but had room).
Jordan Stinziano •June 2018
SatisfactoryNice staff with airy, panoramic views of the tarmac and aircraft outside. Limited food selection and cramped somewhat cramped. Could use more power ports for charging electronics. Clean though.
Michael •May 2018
SatisfactoryArrived at 6pm for a flight and they had stopped serving Champagne for the day. So come earlier if you want sparkling!
Neal•May 2018
SatisfactorySmall, crowded and dated furniture - I suppose it matches the rest of Chicago O'Hare Airport! Got in with Priority Pass no problem. Very friendly staff. Was quite crowded at 10AM. Decent food.
Anonymous•May 2018
Worth a DetourArrived at 10pm and was pretty quiet and not crowded. Average self serve food and drinks (including wine, beer, liquor) options. Worth a detour especially when all the other food options are closed.
David•May 2018
SatisfactoryPrice increase, now 50USD! They aren't too pushy on time limits through. Good way to spend a 6 hour wait.
Anonymous•April 2018
OutstandingHad no issues getting in with Priority Pass. Very empty at 9A. Open bar, small pre-made sandwiches, nothing great, but definitely better than sitting out by the gates.
John•April 2018
SatisfactoryFunctional basic lounge, no other options anyway. Wi-Fi decent. Hot food is awful dry pasta. Premade rolls in fridge. Basic alcohol. Full of loud Americans who don’t know how to behave in public.
Justin•January 2018
SatisfactoryDated and crowded. Service is excellent but they could improve the layout and amenities.
Rob•January 2018
Needs ImprovementNot crowded but “Not accepting Priority Pass until 5:30 pm.” It’s noon - I won’t be here that long. :-(
Ed•December 2017
Needs ImprovementThey took away the hot food and nuts right when we arrived at 7:30 pm for a 9:45 pm flight. When we asked if they would bring out more we were told “no”.
Anonymous•December 2017
OutstandingI mean all things considered this place has a good selection of food and drink. Reasonably roomy, some private areas for working. I don’t mind this lounge, I would say stop in and judge for yourself.
Anonymous•November 2017
Worth a DetourCrowded but stocked with drinks and snacks.
Anonymous•September 2017
Needs ImprovementRude staff. Was refused at door with PP as they were 'full' and when I offered to pay, the receptionist pretended not to understand me, granted I have no accent and I have spoken English all of my life.
Anonymous•September 2017
Needs ImprovementDisappointing food options, broken WiFi, and trash not cleared for at least 3 hours. It beats waiting in the terminal.
Anonymous•August 2017
Needs ImprovementTurned away an hour before close and less than half full; appears to be out of laziness more than anything. Frustrating when waiting for a late departure.
Anonymous•July 2017
OutstandingVery good selection of snacks, sandwiches and beverages. Good alcohol choices. Was a bit crowded. And there were lots of empty tables that had trash and waste on them that took awhile to be cleaned.
Adam W. Selvidge •May 2017
OutstandingI am Gold member through Etihad. I had good time here with nice food. It's absolutely free to me as I have Gold card. Thanks to KLM.
Anonymous•May 2017
Worth a DetourSurprising amount of options for snacks. Some good sandwich options including a pretzel roll sandwich which we enjoyed. Not a ton of seating though and filled up quick.
Anonymous•March 2017
OutstandingBest lounge in terminal 5. I just checked out the others and this is the most stylist, best food and enough seating space.
Prabir•March 2017
Worth a DetourSmall but decently stocked lounge.
Anonymous•December 2016
SatisfactorySnacks are OK. No cider to drink. I wish they had a few computers to use.
Hi•October 2016
Worth a DetourLounge is small but quiet. Great view. Got crowded close to a CDG departure. Food selection is ok. Mostly prepared sandwiches. Beer and wine selection was good. They even had ice cream bars!
Anonymous•September 2016
SatisfactoryVery small lounge with small chairs. But it has good snack options and a great view.
ordbkk•August 2016
Worth a DetourCrowded, internet goes in and out, very hard to get to.
Amber•August 2016
Worth a DetourLounge hopped from the British Airways First to the Air France Business. Strange to say, but preferred the Air France. Better food, comfortable. Just a bit crowded, but so was BA First.
Billy Boy•June 2016
SatisfactoryCrowded lounge. Cleared up after KLM departure. Accessed through PP without issues. Bar and snacks good. Very loud - preferred SAS lounge which was much quieter. WiFi super slow.
Bryce•May 2016
SatisfactoryNo hot food, but good snacks. Comfortable and reasonably quiet once those two women stopped watching home improvement shows on their iPad.
Patrick•March 2016
SatisfactoryOverall good stop with good selection of food and drinks. Worth the stop if stopping by.
Michael•January 2016
Needs ImprovementVery snippy and strict in hours, frown upon Priority Pass members as second class citizens and will be hard on letting you in.
Jerry•January 2015
Worth a DetourFree booze, sandwiches and snacks. Hot soup was done at 5pm today. Good number of seats in the lounge. Bathrooms outside. Good stop to snack load for your upcoming trip :)
Anonymous•December 2015
SatisfactoryVery small. Quiet area. No bathrooms. Pre-packaged foods. Limited power outlets. Coffee sub-standard quality. Pretty typical for Chicago-O'Hare departure lounges. Overall disappointing.
KR•November 2015
Worth a DetourWalk-up day passes available for $40. Good selection of packaged food, sandwiches and snacks w/ a self-serve bar. This lounge has improved over the past few years with minor refurbishments.
Matt•October 2015
Worth a DetourI actually like it here. Kinda busy but as soon as KLM boarded, it freed up room. I like the fact that they serve pineapple juice:)
Rowenn Monill •October 2015
Worth a DetourI like this lounge. Great Tarmac views. Quiet and certainly better snack options than domestic lounges. It doesn't rival foreign carriers abroad but it's fine for what is usually offered.
Josh•September 2015
OutstandingGreat lounge but the desk people were not knowledgeable about the Priority Lounge program and were somewhat severe in admit policies. Loved the lounge itself though;
Anonymous•July 2015
Worth a DetourNice food options. Comfortable.
David B Williams•October 2014
SatisfactoryI've been to Priority Club lounges around the world and this is the only one that requires that you show your card. Silly. What year is this?
Skeeter•July 2014
Needs ImprovementWi-fi barely worked and I was surprised that this could be a lounge. Very clean, yes, but lack of services. Maybe all the international lounges at ORD should be amalgamated. We just didn't feel special.
Michel•June 2014
Worth a DetourThis lounge definitely beats waiting at the gate! Though there was a limited food selection when I visited, it was quiet and relatively comfortable.
Valerie•December 2013
Worth a DetourBetter than the SAS lounge, with its good selection of drinks and few snacks.
Daniela•October 2013
Worth a DetourThis is a low-key lounge that draws few visitors. The snacks are fine, but not great (i.e. pre-wrapped sandwiches). The self-serve bar is extensive. Many foreign language newspapers are available too.
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