GroundLink: The Ultimate Guide

It's 10:00 pm and you've just landed at an unfamiliar airport for an important business trip. You figured you could hail a taxi on arrival and make it to the hotel in a flash, but as soon as you step outside the terminal doors, a long line of similarly tired and frustrated travelers stands between you and your ride. After finally climbing into a taxi, you're greeted with some questionable stains on the seat and an inhospitable driver, followed by a suspiciously circuitous route to the one and only destination in your mind at the moment - the sanctuary of your hotel room.

Now imagine a world where getting from point A to point B with ease and comfort only takes a few simple taps on your smartphone. Or, better yet, never having to wait in a long taxi line at the airport ever again. You're not dreaming, because such a service already exists, and it's even better than you imagined.

The Not-So-Traditional Pick-up Service

GroundLink is the global black car service with a twist. Behind the deceptively traditional pick-up and drop-off service is a seriously sophisticated technology platform that finally brings airport transportation into the 21st century. With the ultimate trifecta of mobile app, website, and 24/7 customer service line, you'll have every booking method right at your fingertips.

That's just the beginning though, because GroundLink decided to up the ante by leveraging real-time GPS vehicle tracking for passengers and administrators so you know exactly where and when to expect your driver. You can even view the driver's name, photo, and vehicle model, or connect directly with them in case any issues arise. Better yet, choose to receive SMS messages with updates so you can synchronize your pick-up flawlessly!

GroundLink technology extends to the airport as well, from tracking your flight information and automatically adjusting your pick-up time to giving you the flexibility of choosing when you want to be picked up after your flight arrives. Got an important call to make after landing? Simply schedule in extra time during the booking process to give yourself some breathing room. Running late? No sweat, because GroundLink offers a best-in-class 30-minute grace period for domestic flights and 60-minute grace period for international flights.

GroundLink has even enhanced corporate travel by helping companies manage and organize their ground transportation and spend. As an administrator, you'll be able to book rides on behalf of other employees through the website or mobile app, download custom reports, and track your company's transportation activity in real time using the self-service Corporate Account Center.

Transparency, Safety, And Reliability

One of the most frustrating aspects of taking a taxi is the lack of transparency. More often than not, the total cost is a mystery until you've arrived at your destination, not to mention the free rein drivers have on determining the route they take. With GroundLink, you'll never have to worry about being taken for a ride, because the affordable service prices are always presented in full - including gratuity - before booking. GroundLink rides are never metered, and upon arrival, an e-receipt is conveniently delivered to your inbox.

Unlike other app-based ride services, GroundLink is available everywhere in the United States and in 110 countries worldwide, so you'll always receive a consistent, high-quality ride anywhere you travel. Each driver is fully insured for up to $5M of coverage per incident, and must pass a thorough vetting process, which includes an exhaustive background and employment history check.

With GroundLink, never again will you leave your ride fate up to the transportation gods. Whether you book via the website, mobile app, or customer service line, you'll always be able to choose your vehicle type and exact pick-up time and location. From economy cars for the budget-minded traveler to the party bus capable of transporting up to 40 people, GroundLink has you covered.

Think black car services are only for the airport? Think again, because GroundLink gives you the ability to book rides within virtually all major cities around the world. Pin your exact pick-up and drop-off locations using the mobile app, or simply enter the address to get started.

After the simple three-step booking process, you can add your personalized trip information such as flight numbers, adjustable pick-up times, and meet-and-greet service at the airport. That's it! Now sit back and relax as your driver is assigned and dispatched. You'll receive an SMS alert letting you know that your driver is on the way and again when they arrive at your pick-up location. Track your ride in real time using GPS, and if you need to contact your driver directly, their information will be listed in the SMS alert.

You may be thinking that a service like this must cost an arm and a leg, but you'd be surprised to learn that rates are extremely competitive with other black car companies as well as on-demand mobile app services. GroundLink's fares are based on distance calculations from the pick-up to drop-off locations. In certain places such as New York City, the distance is calculated by zones. Simply visit the GroundLink website to get a price quote. And remember, your estimated total is always displayed before you book, and includes all charges except for additional wait time, stops, parking, or tolls, which cannot be calculated until the ride is complete.

The GroundLink Guarantee

With their "ON TIME EVERY TIME" guarantee, every GroundLink ride offers an unparalleled and unmatched promise that your ride will be there within 5 minutes of your scheduled pick-up time or your next ride is free (up to $75). You'll be glad to have the industry's only on-time guarantee, because the last thing you want to worry about on a business trip is whether or not you'll make it to that meeting on time for your critical presentation.

GroundLink is your all-in-one pick-up and drop-off global black car service. With availability across the United States and 110 countries worldwide, you'll always have a safe, reliable, and affordable ride, no matter where you are. And with best-in-class technologies such as real-time GPS vehicle tracking, flight tracking, and multiple booking and trip-editing options, you're guaranteed to have a comfortable and stress free ride.

Exclusive Offer For LoungeBuddy Members

To celebrate this exciting new partnership between LoungeBuddy and GroundLink, all travelers who download the GroundLink mobile app, create an account, and enter the invite code "LOUNGEBUDDY" at registration will receive $20 in GroundLink credit. This credit can be used towards your first booking with GroundLink, and is valid on the mobile app only.

Helpful Resources

GroundLink Official Website

GroundLink App for iOS and Android

GroundLink Customer Service: (855) 747-6863

Social Media

GroundLink on Facebook

GroundLink on Linkedin

GroundLink on Instagram

You Might Enjoy

Get LoungeBuddy for iPhone

  • Create a trip and let LoungeBuddy tell you which lounges you already have access to.
  • Don’t have access? No worries – you can purchase instant lounge access in seconds.
Download on the App Store